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Product Quality & Process Services
As CILA monitors a supplier's parts at OEM's and JIT warehousing, we offer a combination of
high expertise, speed of response and clarity of communication with our process and product
quality monitoring. Suppliers can get immediate action and response on any quality concern.
CILA works with OEM’s to get suspect material in question back to the suppliers so test and
reviews can be performed.
Strong Link from supplier to OEM
Quality monitoring is about more than checking parts. We create relationships with the
installers at OEM’s of supplier's products to understand the issues they see and how or
what changes could be made to make the product more versatile and cut down cost
reduction on material that is NOK. By working with CILA, suppliers can avoid KPMS,
VPINS, or holds on their incoming parts. OEM Facilities can avoid unexpected claims
from warranty and in the filed
OEM Services
CILA relationships between OEMs and their suppliers will help increase productivity and support the handling incoming quality concerns, installation modifications and other special projects.
Supplier Services
Suppliers depend on CILA to provide instant response, resolution and superior communication on a wide range of issues that occur inside both their facility and customer's facilities.
1 CONTINUOUS IMPROVEMENT
While our primary focus is the monitoring of a supplier's incoming parts quality, our
presence in OEM facilities provides other opportunities to help suppliers continuously
improve the quality of their customer service. That may take the form of trending information on the quality of specific parts. It might be noticing a problem the OEM is having with the way you pack your parts. It might be damage we notice as your parts are being installed on the OEM's product.
The point is, we keep our eyes and ears open to recognize opportunities for improvement. In that process, you get better as a supplier and your OEM customer gains operational performance improvement. That is value generated for both parties.
Containment & Sorting
CILA places experienced representatives in OEM production facilities to monitor the quality of
incoming supplied material, parts and products. OEMs recommend CILA to suppliers requiring monitoring, measurement, sorting or repair to meet quality standards.
Suppliers hire CILA to provide instant feedback to any quality issue and trending information that can be used to improve their manufacturing processes. The intent is to be instantly responsive on any potential concern arising.
When defective parts are found, timing and accuracy can be paramount. CILA understands what it takes to work through a potentially disruptive situation and get your parts back on track. The third party containment and sorting services include:
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Responsive teams – Quick to start, quick to finish
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Professional attitude to represent you well
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Defined work instructions and project details
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Accurate time and part counts
1.1 IMPACT OF PART NONCONFORMITIES
Product defects come in different forms, sizes, and severities, and they are a problem that
significantly impacts both the supplier and OEM. Products that do not fit or function as intended can cause expensive recalls, elicit negative customer feedback, harm company perception, and hurt the bottom line.
Having highly trained personnel capable of timely repair and rework onsite at the end destination is a proactive way to resolve nonconformities before they influence production, cause failures, or force recalls. Benefits of onsite rework and repair services include:
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Saves money long term
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Keeps work going
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Reduces employee downtime
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Eliminates return shipping costs
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Avoids interruptions to production flow
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Avoids potential penalties
Almost all manufacturers encounter scenarios in which their production lines generate
flawed components. When these parts reach the Original Equipment Manufacturer, the
supply chain disruption can reverberate throughout the facility and alter production
targets, employee efficiency, and, ultimately, supplier confidence.
A batch of nonconforming products doesn’t have to halt OEM shop production, though.
Avoid costly downtime and shipment delays with high-value part repair and rework
services from Quality Liaison Services.
CILA prides itself on the tenure of our people. With that experience, we know how to
work with our customer’s parts. We repair or rework more than 70% of the defective
parts we find. The resulting benefits are extensive:
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Return shipping costs are eliminated
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Replacement parts are unnecessary
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OEM downtime is significantly reduced
Repairing parts from your suppliers inside your facility or your parts in the OEM facility is the kind of service we do every day. CILA can accomplish this anywhere in North America.
2 PRODUCT LAUNCH SUPPORT & INSPECTION
In many manufacturing industries today, quality vigilance must be high due to stringent
industry expectation levels. A third-party expert partner adds invaluable assistance to
improve quality through elimination of non-conformities prior to new product launch. In
the process leading up to a product launch, CILA offers new product support services
that include:
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Engineering Validation
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Quality Validation
CS1 and CS2 Controlled Shipping
Fire level inspection – Level 1
There are two main levels of controlled shipping and some customers also require a third level.
These are highlighted throughout this page. FL1 requires the supplier to contain the suspect product and perform a redundant 100% inspection process. This process may be done by the supplier's employees, though some suppliers routinely employ an outside third-party inspection company to perform this service. CILA has trained associates with experience in conducting controlled shipping projects.
The second step of FL1 is to identify the root cause of the defect and incorporate irreversible
corrective actions. The third step of FL1 is to verify via the above inspection process that the
corrective actions are effective.
Fire level inspection – Level 2
FLI – Level 2 (FL2): The customer will require FL2 when the supplier has failed to correct the
problem in FL1 or has had major quality problems. Each customer has their own criteria for placing a supplier in FL2, but normally it is used when the FL1 procedure has not corrected the problem.
In FL2 the supplier is required to continue their in-house inspections as in FL1 and add an additional redundant inspection process performed by a third-party inspection and sorting company. This third party is often selected by the supplier, but usually has to be approved by the customer.
The root cause analysis and irrevocable corrective actions begun in FL1 must be continued or
redone until they are effective as verified by the data reported from the redundant inspection
processes.
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